Information for our valued clients

We continue to adjust how we operate with what limitations are put on service providers by the government at this time due to the progression of COVID 19. We are very pleased to inform you that the Australian Veterinary Board has been successful in obtaining an essential listing for veterinary care. We will be able to continue to treat your pets.
 
Some of our adjustments have changed over the last week, some have stayed the same. We have implemented operating with three totally separate teams of vets and nurses so that we can continue to keep treating your pets during these unknown times, considering the chance that one team may fall ill. Our teams are working totally independent of each other. As a result of this, you may not be able to see your usual vet. 
 
Please find an up to date list of how we are operating to best serve you below, at foremost in our mind is our staff and clients safety.

1. Front desk is now at the front door
   
2. Foyer is no longer a waiting room. 
   
3. Only two clients to be outside the front door, keeping in mind social distancing at all times  We encourage clients to report they are at the clinic by calling us on 5443 7749 from their mobiles.
   
4. Appointments with the vet will be with their animal only. Nurse will collect your pet either from front door or your car. Vets will liase with you on the phone if need be. If you have no mobile client can stand outside consult room and vet can speak with you through open window (high window so safe).
   
5. Not taking cash payments.
   
6. Eftpos at front desk, using sanitiser first.
   
7. Credit card on the phone.
   
8. Direct Debit payments.
   
9. Repeat ongoing medication appointments required can now be done with a phone consult, cost for these are $35.
   
10. Pre-ordering food and medications on the phone. When collecting, call clinic when you are at clinic and pay by credit card. Nurse can deliver them to car your car and drop on passenger seat or boot.
    
11. We are currently honouring all appointments previously booked but will be limiting routine appointments, like vaccinations for adult animals, low grade dentals, speys and castrates, nail trims, grooming.
    
12. Our current operating hours have changed due to dividing our team into three. We require Central Vet Emergency to do entire weekend and public holidays. 
    

McIvor Road Vet Centre  :  Monday to Friday:    8am-7pm
Central Vet Emergency    :  Friday 7pm to Monday 8am extended for public hols
 
We are understanding that these are high stress time in everyone’s lives but we have NO TOLERANCE for abusive and threatening language and behaviour towards our staff. You will no longer be welcome as clients if this occurs.